Who we are
Grave Care & Memorial Maintenance Services (“we”, “our”, or “us”) is a South African business providing professional grave cleaning, memorial restoration, maintenance, floral tributes, memorial inspections and related services.
Website: https://gravecare.co.za
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Information collected
Depending on the services you request, we may collect:
- Full name
- Email address
- Telephone number
- Physical address
- Cemetery and grave location details
- Information relating to memorials and deceased persons
- Photographs of memorials before and after maintenance
- Information submitted through our quotation or contact forms
- Any additional information you voluntarily provide
We only collect information that is necessary to provide our services.
How we use your information
Your personal information is used to:
- Respond to enquiries
- Prepare quotations
- Deliver our services
- Schedule maintenance visits
- Communicate with you regarding appointments
- Issue invoices and maintain financial records
- Improve our customer service
- Comply with legal obligations
We do not use your information for unrelated purposes without your consent.
Website contact forms
When you submit an enquiry or quotation request through our website, the information you provide is securely transmitted to us.
This information is used solely to respond to your enquiry or provide the requested services.
WhatsApp Communication
If you contact us via WhatsApp using the links on our website, your communication will be subject to WhatsApp’s own Privacy Policy in addition to this Privacy Policy.
Messages exchanged with us are treated confidentially and used only for the purpose of assisting you.
Before and after photographs
As part of our memorial maintenance services, we may take photographs before and after work is completed.
These photographs are used to:
- Document work completed
- Provide reports to clients
- Maintain service records
Photographs will never be publicly shared without your permission unless required by law.
Cookies
Our website uses cookies to improve your browsing experience and analyse website performance.
For more information, please refer to our Cookie Policy.
Sharing of information
We respect your privacy.
We do not sell, rent or trade your personal information.
Information will only be shared:
- Where required by law
- With trusted service providers assisting us in delivering our services
- With your consent
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Theft
- Alteration
- Misuse
- Disclosure
While no online system is completely secure, we continually strive to safeguard the information entrusted to us.
Your rights under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where applicable
- Object to certain processing activities
- Lodge a complaint with the Information Regulator
Retention of information
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain service records
- Comply with accounting and tax legislation
- Resolve disputes
- Meet legal obligations
When information is no longer required, it is securely deleted or destroyed.
Contact Details
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Grave Care & Memorial Maintenance Services
📍 Pretoria, Gauteng, South Africa
📞 Tanya: +27 82 673 6164
📞 Annette: +27 84 581 1688
✉️ gravecarememorial@gmail.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on this website.