Grave Care & Memorial Maintenance Services
Effective Date: 3 July 2026
Protection of Personal Information (POPIA) Notice
Grave Care & Memorial Maintenance Services is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This notice explains how we collect, use, store and protect your personal information.
Information We Collect
Depending on the services you request, we may collect:
- Full name
- Telephone number
- Email address
- Physical address
- Cemetery and grave location details
- Information relating to memorials and deceased persons
- Photographs of memorials before and after maintenance
- Any information you voluntarily provide to us
Why We Collect Your Information
We collect personal information to:
- Respond to enquiries and quotation requests.
- Provide grave care and memorial maintenance services.
- Schedule site visits and maintenance.
- Communicate regarding appointments and service updates.
- Issue quotations and invoices.
- Maintain service records.
- Comply with legal and regulatory obligations.
We only collect information necessary for these purposes.
Lawful Processing
Your personal information is processed lawfully and fairly based on one or more of the following:
- Your consent.
- Performance of a service agreement.
- Compliance with legal obligations.
- Our legitimate business interests.
Protection of Your Information
We take reasonable technical and organisational measures to safeguard your personal information against:
- Loss
- Theft
- Unauthorised access
- Misuse
- Alteration
- Unlawful disclosure
Only authorised persons have access to personal information required to perform their duties.
Sharing of Information
We do not sell or rent your personal information.
Information will only be shared:
- Where required by law.
- With trusted service providers assisting us in delivering our services.
- With your consent.
Photographs
As part of our services, photographs may be taken before and after maintenance to:
- Provide proof of work completed.
- Prepare progress reports.
- Maintain service records.
Photographs will not be published publicly without your permission.
Your Rights Under POPIA
You have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where legally permissible.
- Object to certain processing.
- Withdraw consent where applicable.
- Lodge a complaint with the Information Regulator.
Retention of Information
Personal information is retained only for as long as necessary to:
- Deliver our services.
- Meet legal, accounting and tax obligations.
- Resolve disputes.
- Maintain historical service records where appropriate.
Website Forms
When you complete a contact form or request a quotation through our website, you consent to the processing of your personal information for the purpose of responding to your enquiry and providing our services.
Contact Us
If you have any questions regarding this POPIA Notice or the processing of your personal information, please contact us:
Grave Care & Memorial Maintenance Services
📍 Pretoria, Gauteng, South Africa
📞 Tanya: 082 673 6164
📞 Annette: 084 581 1688
✉️ gravecarememorial@gmail.com
Information Regulator (South Africa)
If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator.
Information Regulator (South Africa)
Website: https://inforegulator.org.za